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IT0 Administrative Procedure Standard for IT
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IT2 Managed Encryption Requirement for Laptops
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IT5 Attractive Item Decal Standard for IT Assets
IT6 Off-Site Certification Standard for IT Assets
DRAFT – IT7-0-0 Obtaining Property from Surplus – DRAFT
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Engineering IT Support
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Help Topics
Email/Calendars
26 Articles
How can I stop my email from auto-opening in the Microsoft Edge sidebar pane?
Can I send encrypted email within GatorMail?
Please explain the College’s standard for room / resource mailboxes.
How do I configure Zoom to use Modern Authentication for integration with my GatorMail calendar?
How do I configure Thunderbird/IMAP to access my UF mailbox?
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File Sharing / Storage
2 Articles
How do I use Previous Versions to restore a file (Windows)?
Can I restore a deleted or corrupted file?
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GatorCloud
10 Articles
How do I configure Zoom to use Modern Authentication for integration with my GatorMail calendar?
How do I know if my Google account is associated with UF’s tenant?
How do I update the Zoom Desktop Client?
How do I keep Zoom meetings secure?
Why is Zoom ‘Locked by admin’ or limited in some way?
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Phones
5 Articles
How do I use the Cisco Jabber client?
How can I have my voicemails delivered to me in email?
How do I forward my VoIP phone if I am already working remotely?
How do I check my VoIP handset’s voicemail remotely?
How do I reset my VoIP handset’s voicemail PIN?
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Printers/PrintSmart
3 Articles
How do I use a PrintSmart printer with a security PIN?
How do I add a UF Printer to my Mac?
How do I add a UF Printer to my Windows PC?
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Remote Work
15 Articles
How do I use the Cisco Jabber client?
How do I use the UF Health VPN?
How can I have my voicemails delivered to me in email?
How do I update the Zoom Desktop Client?
What version of the Zoom Desktop Client am I running?
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Software
4 Articles
How do I check which devices I am signed into Office 365 on?
How do I activate Microsoft Office 365 with User-Based Activation?
Microsoft Azure Dev Tools for Teaching
Common Adobe Acrobat DC Preference Changes
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Support Tickets
3 Articles
How do I find my IP# and/or machine name so I can add it to my support ticket?
Why didn’t I get a confirmation email that a support ticket was created when I emailed support@[unit].ufl.edu?
How do I include a file (screenshot, form, etc) with my support ticket?
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Misc
4 Articles
How do I resynchronize my Mac passwords after a Gatorlink password-change?
How do I apply UF asset management decals?
How do I change my Outlook display name when sending email?
Where can I get the ‘Gator Engineering’ background?
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Uncategorized
How do I turn off automatically creating a Microsoft Teams meeting?
Popular Articles
Are any UF virtual backgrounds available for Zoom and Streams?
How do I check my VoIP handset’s voicemail remotely?
How do I use UF’s VPN?
How do I connect to a shared mailbox using Outlook (Windows)?
GatorMail – How do I manage membership of a distribution group?
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